Emergency Pet Care Program

This program is a compassionate short-term pet care initiative designed to support people experiencing crisis, such as homelessness, hospitalisation, or family violence, by providing a safe and loving temporary home for their beloved pets.

We understand that pets are family, and no one should choose between getting help and keeping their companion during life's most difficult moments.

Our program offers secure, emergency boarding and dedicated care. Our goal is to reunite pets with their owners as soon as possible, helping keep families together even when life pulls them apart.

Before applying, please check the program eligibility requirements in the FAQ section below.

Applicants with human support referrals will be prioritised (social worker, AOD counsellor, hospital, etc)

 FAQs

  • To enter the emergency pet care program you must have exhausted all options from family, friends, and neighbours

    • Vaccination: Your pet must be up to date with C3 for dogs or F3 for cats. This is non-negotiable due to boarding partner requirements. If not already vaccinated, this must be done before entry.

    • Desexing and Microchipping: Required under our program and can be completed during the pet’s stay in care.

    • Boarding Fee: A deposit of $25 per week is requested (e.g. $50 for two weeks, $100 for four weeks). This fee may be waived in circumstances of extreme financial hardship.

  • We can currently offer a max term of 4 weeks. If a co-contribution from you can be made to we can discuss extending options.

  • Depending on the situation and resources, we can extend the program period or search for an emergency foster carer to cover the gap in care.

    In the event that the pet can’t return to the legal owner, we can work with families to offer advice on rehoming options including working with our rescue partners to find a positive outcome.

  • This program is a maximum 4-week stay at one of our boarding partners.

    All companions must stay in contact where possible, within 2 weeks of entering the program.

    We can offer visitations for companions should they be requested.